1.1 Pricing

• Prices exclude VAT. Any applicable taxes or duties, including customs fees, will be the customer’s responsibility.

1.2 Purchase and Payment

• All purchases on Snusgiant.com are prepayment-based.
• Once a purchase is completed, an order confirmation email will be sent with details of the order and payment.

1.3 Age Requirement

• Customers must be at least 21 years old to purchase products from Snusgiant.com.
• Age verification will be conducted at the time of delivery using "UPS Adult Signature Required."

2.1 Delivery Method and Time

• Delivery time is typically 2–4 business days after order processing.

2.2 Shipping Costs

• Shipping costs are calculated during checkout and added to the total amount prior to payment.

2.3 Delivery Responsibility

• Customers are responsible for providing accurate delivery information. Any errors in delivery information that result in additional fees will be charged to the customer.

3.1 Conditions for Withdrawal

• Sealed products cannot be returned if the seal has been broken.
• If the product is unopened and packaging intact, customers may request a withdrawal within 14 days of delivery.

3.2 How to Request a Withdrawal

• Contact customer support at snusgiant@gmail.com with the order number and reason for the return.
• Customers are responsible for return shipping costs if a withdrawal is approved.

4.1 Defective or Damaged Products

• If a product is defective or damaged during delivery, customers may file a complaint within 30 days of delivery.

4.2 How to File a Complaint

• Email snusgiant@gmail.com with the order number, photos of the product, and a description of the issue.
• Approved complaints will result in either a replacement product or a full refund to the customer.

Snusgiant.com is not responsible for delays caused by events beyond its control, such as natural disasters, customs delays, or other force majeure circumstances.